Support & Ops Specialist - German, AF

Amazon

Cairo, Egypt
On-site
Team leadership experience
Quantitative data analysis skills
Process improvement expertise
Amazon is seeking a Support & Ops Specialist in Cairo, Egypt, to lead a team of associates focused on delivering exceptional customer service for Amazon Freight shippers across Europe. The ideal candidate will possess strong leadership and analytical skills, with experience in process improvement and team management

Job Summary

  • The role involves independently identifying upstream and downstream operational problems to resolve them before they impact customers.
  • Candidates must leverage people leader experience to guide teams through coaching, decision-making, and personal development planning.
  • The position requires assessing processes to identify pain points and improve both the customer journey and operational efficiency.

Matching Summary

Match Score: 85

Amazon is seeking a Support & Ops Specialist in Cairo, Egypt, to lead a team of associates focused on delivering exceptional customer service for Amazon Freight shippers across Europe. The ideal candidate will possess strong leadership and analytical skills, with experience in process improvement and team management.

Skills & Requirements

Must-have

  • Team leadership experience
  • Quantitative data analysis skills
  • Process improvement expertise
  • Customer experience management
  • MS Office suite proficiency

Nice-to-have

  • SQL knowledge in professional environment
  • Strong business acumen
  • Empathy in escalation handling
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree from accredited university
  • Experience managing key performance indicators
  • Ability to work in ambiguous environments

Work Rights

Not specified

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