Senior Automation Analyst - Ai/ml, Chatbot Platforms

Unity of Roseburg

System architecture understanding
Itsm platform experience servicenow
Agile scrum environment participation
Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions

Job Summary

  • Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.
  • Translate customer-specific business needs into clear technical requirements and implementation plans.
  • Identify and drive automation opportunities within onboarding and deployment processes.

Matching Summary

Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.

Skills & Requirements

Must-have

  • System architecture understanding
  • ITSM platform experience ServiceNow
  • Agile Scrum environment participation
  • User story and requirement writing
  • API and system integration knowledge
  • Process mapping with Visio tools

Nice-to-have

  • Strong analytical skills for metrics
  • Customer-facing communication abilities
  • CI/CD principles familiarity
  • Experience with product metrics analysis

Key Requirements

  • Proven experience in onboarding or implementation roles
  • Solid understanding of IT Service Management platforms
  • Experience working in Agile/Scrum environments

Work Rights

Not specified

Tailored Resume

Cover Letter