Technical Support Engineer, Tier 2 Resupply

mementor DE GmbH

Base: $32.97ph - $49.45ph; bonus/equity: not speci...
Fully remote
2+ years work experience in healthcare software
2+ years sql server experience
Strong analytical capabilities and data analysis techniques
The role involves taking ownership of customer queries on ResMed products and providing post-design support and repair services

Job Summary

  • The role involves taking ownership of customer queries on ResMed products and providing post-design support and repair services.
  • Employees are eligible for comprehensive benefits including medical, vision, dental, life insurance, and a 401(k) plan.
  • The position requires strong technical skills to investigate device failures and communicate resolutions to customers effectively.

Matching Summary

The role involves taking ownership of customer queries on ResMed products and providing post-design support and repair services.

Salary

Base: $32.97/hr - $49.45/hr; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, tuition assistance

Skills & Requirements

Must-have

  • 2+ years work experience in healthcare software
  • 2+ years SQL Server experience
  • Strong analytical capabilities and data analysis techniques
  • Ability to troubleshoot complex software issues
  • Proficient in Windows operating system

Nice-to-have

  • Experience working in a SaaS model
  • Basic understanding of the DME industry
  • Customer support or call center experience
  • Brightree or Connect/SNAP software experience
  • Excellent attention to detail

Key Requirements

  • Bachelor's Degree or Equivalent Experience
  • 2+ years of SQL experience
  • 2+ years of work experience preferably in healthcare software

Work Rights

Not specified

Tailored Resume

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