Team Lead, National Service Centre

Colliers International

Vancouver, Canada
Base: $57,347 to $65,000 cad; bonus/equity: not sp...
Onsite
Customer service and call centre experience
Supervisory and delegation skills
Service request coordination
The Team Lead is responsible for overseeing the National Service Centre's daily operations, managing escalations, and supervising coordinators to ensure timely resolution of tenant service requests

Job Summary

  • The Team Lead is responsible for overseeing the National Service Centre's daily operations, managing escalations, and supervising coordinators to ensure timely resolution of tenant service requests.
  • Colliers offers innovative projects, career growth opportunities, competitive benefits, and a collaborative culture that values diversity, equity, and inclusion.
  • Applicants must be authorized to work in Canada full-time, and Colliers is an equal opportunity employer committed to accommodating disability-related needs throughout the recruitment process.

Matching Summary

The Team Lead is responsible for overseeing the National Service Centre's daily operations, managing escalations, and supervising coordinators to ensure timely resolution of tenant service requests.

Salary

Base: $57,347 to $65,000 CAD; Bonus/Equity: Not specified; Benefits: Comprehensive and flexible benefits package

Skills & Requirements

Must-have

  • Customer service and call centre experience
  • Supervisory and delegation skills
  • Service request coordination
  • Performance reporting and KPI monitoring
  • Microsoft Office proficiency
  • After-hours operations liaison
  • Project and time management

Nice-to-have

  • Strong interpersonal skills
  • Proactive and results-driven
  • Excellent written and oral communication
  • Team leadership by example
  • Basic real estate knowledge
  • Collaborative team environment

Key Requirements

  • Post-secondary degree preferred
  • Minimum 2 years customer service experience
  • At least 1 year supervisory experience
  • Authorized to work in Canada full-time

Work Rights

Must be authorized to work in Canada full-time

Tailored Resume

Cover Letter