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The Connect and Assure Specialist role at 422 focuses on providing end-to-end technical case management for business customer orders and incidents related to telecommunications services. The position requires strong technical knowledge, excellent communication skills, and a commitment to delivering a positive customer experience.
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Job Summary
The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
Candidates must have strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at 422 focuses on providing end-to-end technical case management for business customer orders and incidents related to telecommunications services. The position requires strong technical knowledge, excellent communication skills, and a commitment to delivering a positive customer experience.
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