The Avid Customer Operations Team’s charter is to drive operational efficiency throughout the customer lifecycle to support the Customer Success, Customer Care, Learning Services, and Professional Services organizations
Job Summary
The Avid Customer Operations Team’s charter is to drive operational efficiency throughout the customer lifecycle to support the Customer Success, Customer Care, Learning Services, and Professional Services organizations.
The Gainsight Administrator's primary objective is to help drive overall efficiency and productivity with customer success.
This role has a direct impact to overall customer experience by ensuring that all CSMs have the tools and information they need to assure value realization for all Avid Customers.
Matching Summary
The Avid Customer Operations Team’s charter is to drive operational efficiency throughout the customer lifecycle to support the Customer Success, Customer Care, Learning Services, and Professional Services organizations.
Skills & Requirements
Must-have
Gainsight administration
Customer Success Operations
data design and management
system configuration
workflow development
end user support
Nice-to-have
continuous improvement mentality
adaptability in fast-paced environments
team player
enthusiastic over-achievers
Key Requirements
3 – 5 year of Gainsight administration experience
Gainsight Certified Administrator a plus
Experience with CRM, CSM and ERP systems preferred