Director, Key Customer Management, Digital Commerce - Ali
Coca-Cola HBC AG
Shanghai, China
Hybrid
Digital commerce key customer management
End-to-end customer performance ownership
Joint business planning
Lead the end‑to‑end management and growth of Coca‑Cola’s key digital commerce customers, acting as the business owner for a portfolio of strategic partners
Job Summary
Lead the end‑to‑end management and growth of Coca‑Cola’s key digital commerce customers, acting as the business owner for a portfolio of strategic partners.
This role is accountable for managed accounts’ P&L and overall business results delivery, shaping specific customer strategies, driving joint business planning and delivering sustainable top-line and profit growth.
Orchestrate the system to ensure customer priorities are met while delivering company growth objectives and building long-term, value-creating partnerships with customers.
Matching Summary
Lead the end‑to‑end management and growth of Coca‑Cola’s key digital commerce customers, acting as the business owner for a portfolio of strategic partners.
Skills & Requirements
Must-have
Digital Commerce Key Customer Management
End-to-end customer performance ownership
Joint Business Planning
Cross-functional alignment
Fluent English and Mandarin
Nice-to-have
Growth mindset and continuous learning
Agile and inclusive culture
Strategic dialogues and senior relationships
Key Requirements
Bachelor’s degree or above
10+ years of relevant experience
Experience in key account management
Experience owning end-to-end customer performance
Ability to build senior-level customer relationships