Analista De Experiencia Do Cliente Iii

Serasa Experian

São Paulo, Brazil
On-site
Senior customer success experience
B2b client portfolio management
Data-driven dashboard analysis
Act as a key player in managing customer experience and success throughout the entire lifecycle, ensuring adoption, retention, and value expansion

Job Summary

  • Act as a key player in managing customer experience and success throughout the entire lifecycle, ensuring adoption, retention, and value expansion.
  • Proactively manage a strategic client portfolio as the focal point for Customer Success with an end-to-end journey vision.
  • Monitor key performance indicators such as NPS, churn, retention, and health scores to translate data into clear action plans.

Matching Summary

Match Score: 85

Act as a key player in managing customer experience and success throughout the entire lifecycle, ensuring adoption, retention, and value expansion.

Skills & Requirements

Must-have

  • Senior Customer Success experience
  • B2B client portfolio management
  • Data-driven dashboard analysis
  • NPS and churn metric monitoring
  • Strategic QBR leadership
  • Cross-functional stakeholder orchestration

Nice-to-have

  • Consultative approach to clients
  • Upsell and cross-sell identification
  • Process standardization skills
  • Inclusive culture mindset
  • Continuous improvement focus

Key Requirements

  • Solid senior experience in Customer Success or B2B Client Management
  • Intermediate/Advanced English proficiency
  • Experience with data-driven environments and executive reporting

Work Rights

Not specified

Tailored Resume

Cover Letter