Provide high-level support for multiple Broadridge Trading and Connectivity Services products
Job Summary
Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Handle internal and external customer inquiries via email and phone, offering technical feedback to R&D for product improvement.
Collaborate with cross-functional teams to meet customer needs efficiently, prioritizing and escalating critical issues while ensuring quality service.
Matching Summary
Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Skills & Requirements
Must-have
JAVA proficiency
Technical documentation
Diagnostic testing
Customer inquiry handling
Global team collaboration
Nice-to-have
Linux/Unix environment knowledge
Financial industry understanding
Proactive and skilled
Critical thinking and analytical skills
Key Requirements
2 to 4 years technical support experience
Bachelor’s degree in computer science, Engineering, or related field