Etic, Service Delivery Manager - Manager

PwC UK

Cairo, Egypt
Managed services delivery oversight
Sla/ola compliance
Governance frameworks and playbooks
Oversees operational execution and delivery of Managed Services in line with business objectives

Job Summary

  • Oversees operational execution and delivery of Managed Services in line with business objectives.
  • Assumes overall accountability for the oversight and successful execution of all engagements within the Managed Services portfolio.
  • Implement and maintain robust governance frameworks, delivery playbooks, and escalation paths.

Matching Summary

Oversees operational execution and delivery of Managed Services in line with business objectives.

Skills & Requirements

Must-have

  • Managed Services delivery oversight
  • SLA/OLA compliance
  • governance frameworks and playbooks
  • operational excellence initiatives
  • client relationship management

Nice-to-have

  • strong financial acumen
  • understanding of accounting principles
  • industry trends and emerging technologies
  • ability to work under pressure

Key Requirements

  • Managerial level experience
  • Finance MS Delivery experience
  • Quality reviews and audits experience

Work Rights

Not specified

Tailored Resume

Cover Letter