Senior Support Operations Specialist

Axon

Scottsdale, Arizona, United States
Competitive salary; not specified; 401k with emplo...
On-site
4+ years support operations experience
Saas licensing models expertise
Queue-based ticket environment sla accountability
Axon is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement operations across its ecosystem of products. The ideal candidate will have strong experience in support operations and a deep understanding of SaaS licensing models, with a focus on driving process improvements and ensuring customer satisfaction

Job Summary

  • This role ensures accurate and timely software provisioning, licensing, and entitlement management across Axon's ecosystem.
  • The position sits at the intersection of Support, Sales, Customer Success, and Engineering to drive process improvements and automation.
  • Axon offers competitive benefits including discretionary paid time off, parental leave, and comprehensive medical plans.

Matching Summary

Match Score: 85

Axon is seeking a Senior Support Operations Specialist to manage software provisioning, licensing, and entitlement operations across its ecosystem of products. The ideal candidate will have strong experience in support operations and a deep understanding of SaaS licensing models, with a focus on driving process improvements and ensuring customer satisfaction.

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years support operations experience
  • SaaS licensing models expertise
  • Queue-based ticket environment SLA accountability

Nice-to-have

  • Experience in IoT or security technology
  • Licensing automation tool proficiency
  • Familiarity with Axon software ecosystem

Key Requirements

  • 4+ years experience in support operations or order management
  • Strong understanding of SaaS entitlements and delivery workflows

Work Rights

Legal eligibility to work in a firearms environment may be required

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