Gearbox Entertainment Company is seeking a Helpdesk Technician I to join their on-site team in Frisco, Texas. The ideal candidate will have strong technical support skills, a customer-focused attitude, and a willingness to tackle various hardware and software challenges
Job Summary
Gearbox Entertainment is seeking a talented Helpdesk Technician to join a high-performing team supporting their award-winning game development studio.
The role involves deploying PCs, managing developer kits, and resolving complex wired, wireless, and VPN connectivity issues.
This position requires working onsite five days a week in Frisco, Texas, with occasional after-hours and weekend availability.
Matching Summary
Match Score: 85
Gearbox Entertainment Company is seeking a Helpdesk Technician I to join their on-site team in Frisco, Texas. The ideal candidate will have strong technical support skills, a customer-focused attitude, and a willingness to tackle various hardware and software challenges.
Skills & Requirements
Must-have
Outstanding customer service skills
Experience with Windows OS applications
Hands-on hardware and software support
Ability to lift 50 pounds of gear
Willingness to work onsite 5 days a week
Nice-to-have
Familiarity with Jira issue tracking system
Experience with Linux and Mac systems
Knowledge of TCP/IP networking protocols
Automation-first mindset for problem solving
Self-starter attitude with minimal hand-holding
Key Requirements
Experience with Windows OS in networked environments