Associate, Support Operations (videoroom Tech)

Capital One

Chicago, IL, US
Base: $74,200 - $84,700 annually for chicago, il; ...
Fully remote
High school diploma or equivalent
1+ year technical operations experience
1+ year it systems and infrastructure experience
This role ensures Audio Visual, Zoom, Digital Signage, and Cafe platforms are fully operational for a geographically dispersed enterprise workforce

Job Summary

  • This role ensures Audio Visual, Zoom, Digital Signage, and Cafe platforms are fully operational for a geographically dispersed enterprise workforce.
  • The position requires onsite support including asset inventory management, incident handling, and preventive maintenance of technology infrastructure.
  • Candidates must be available to work on-site Monday through Friday with potential overtime, after-hours, and weekend project work as needed.

Matching Summary

This role ensures Audio Visual, Zoom, Digital Signage, and Cafe platforms are fully operational for a geographically dispersed enterprise workforce.

Salary

Base: $74,200 - $84,700 annually for Chicago, IL; Bonus/Equity: Performance based incentive compensation eligible; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 1+ year Technical Operations experience
  • 1+ year IT systems and infrastructure experience
  • Incident management and reporting tools
  • Desktop platforms and operating systems

Nice-to-have

  • Strong verbal and written communication skills
  • Quick decision making skills
  • Vendor relationship management
  • Remote support capabilities
  • Process improvement mindset

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of Technical Operations experience
  • At least 1 year of experience with IT systems and infrastructure
  • At least 1 year of experience with desktop platforms and operating systems
  • At least 1 year of experience with incident management and reporting tools
  • US Work Authorization (No sponsorship provided)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter