Elliott Moss Consulting Pte. Ltd. is seeking a ServiceNow Platform Business Analyst to connect business needs with technical solutions, focusing on process optimization and stakeholder collaboration. The ideal candidate will have substantial experience with ServiceNow and a strong understanding of ITIL frameworks
Job Summary
The role requires bridging business needs with technical solutions on the ServiceNow platform.
Candidates must analyze current processes and design optimized workflows aligned with ITIL best practices.
The position involves creating comprehensive documentation and conducting training sessions to drive user adoption.
Matching Summary
Match Score: 85
Elliott Moss Consulting Pte. Ltd. is seeking a ServiceNow Platform Business Analyst to connect business needs with technical solutions, focusing on process optimization and stakeholder collaboration. The ideal candidate will have substantial experience with ServiceNow and a strong understanding of ITIL frameworks.
Skills & Requirements
Must-have
ServiceNow platform experience
ITIL framework knowledge
Requirements gathering and analysis
Process mapping and workflow design
Stakeholder management skills
Nice-to-have
Data analysis for continuous improvement
Mentorship and team guidance capabilities
Cross-functional collaboration experience
Key Requirements
Minimum 4 years as a Business Analyst
At least 2 years of hands-on ServiceNow project experience
Strong understanding of ITIL framework
Experience with ITSM, HRSD, and CSM modules
ITIL Certification preferred
ServiceNow Certified System Administrator (CSA) preferred