As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
This role requires frequent travel across branches and working Monday to Friday from 9.30am to 4pm, providing impactful service to local communities.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Frequent travel across branches
Ability to articulate financial terms clearly
Work in busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic solutions
Strong problem solving skills
Supportive team culture
Experience in financial services or hospitality
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality