Consultant - Customer Care

Chalhoub Group

Amman, Jordan
On-site
Handle customer inquiries via calls emails and chats
Communicate complex information clearly and concisely
Manage multiple interactions simultaneously with accuracy
Chalhoub Group is seeking a Consultant in Customer Care to enhance customer experiences through effective communication and problem-solving. The role emphasizes a customer-centric approach, requiring strong multitasking and communication skills, while offering competitive benefits and opportunities for professional growth

Job Summary

  • The role involves handling customer inquiries and issues through calls, emails, and chats with a high level of professionalism and empathy.
  • Employees are expected to take ownership of customer concerns and collaborate with internal teams to provide timely and effective solutions.
  • The company offers a competitive benefits package including health care, child education contribution, remote working policies, and exclusive employee discounts.

Matching Summary

Match Score: 85

Chalhoub Group is seeking a Consultant in Customer Care to enhance customer experiences through effective communication and problem-solving. The role emphasizes a customer-centric approach, requiring strong multitasking and communication skills, while offering competitive benefits and opportunities for professional growth.

Skills & Requirements

Must-have

  • Handle customer inquiries via calls emails and chats
  • Communicate complex information clearly and concisely
  • Manage multiple interactions simultaneously with accuracy

Nice-to-have

  • Previous experience in customer service or related field
  • Proven ability to think critically in fast-paced environment
  • Strong organizational and multitasking skills

Key Requirements

  • Previous experience in customer service preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and multitasking capabilities

Work Rights

Not specified

Tailored Resume

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