Patient Access Advocate-prn (scheduled As Needed)

Hendricks Regional Health

Not specified
Accurate patient registration processing
Hipaa compliance and confidentiality maintenance
Insurance card scanning and interpretation
Hendricks Regional Health is seeking a Patient Access Advocate to assist patients and visitors with administrative tasks related to patient access and revenue cycle management. The ideal candidate should have customer service experience, preferably in a healthcare setting, and be capable of maintaining patient confidentiality

Job Summary

  • The role serves the needs of patients, associates, and third-party payers through accurate and efficient completion of Patient Access and Revenue Cycle tasks.
  • Essential duties include welcoming patients, processing pre-registration, verifying insurance, collecting copays, and maintaining strict HIPAA confidentiality.
  • Additional responsibilities may involve operating a PBX switchboard, handling emergency codes, and managing physician on-call schedules via Diagnotes.

Matching Summary

Match Score: 75

Hendricks Regional Health is seeking a Patient Access Advocate to assist patients and visitors with administrative tasks related to patient access and revenue cycle management. The ideal candidate should have customer service experience, preferably in a healthcare setting, and be capable of maintaining patient confidentiality.

Skills & Requirements

Must-have

  • Accurate patient registration processing
  • HIPAA compliance and confidentiality maintenance
  • Insurance card scanning and interpretation
  • Copay collection according to guidelines
  • Switchboard operation and emergency paging

Nice-to-have

  • Positive first impression for patients
  • Experience with database software applications
  • Medical terminology knowledge
  • Healthcare business office experience
  • Navigator referral skills for self-pay patients

Key Requirements

  • High school diploma or equivalent preferred
  • 1-3 years customer service or administrative experience required
  • 1-3 years healthcare environment experience preferred
  • Occupational training in computer and switchboard operations

Work Rights

Not specified

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