Lead Analyst, Hrit

AIA Group

Workday application knowledge
Service now platform experience
Sla adherence and ticket triage
This role supports AIA Digital+ as a technology hub dedicated to helping millions live healthier, longer, better lives

Job Summary

  • This role supports AIA Digital+ as a technology hub dedicated to helping millions live healthier, longer, better lives.
  • The position requires ensuring timely delivery of team outputs while providing excellent customer service to business clients.
  • Candidates will be responsible for triaging user tickets and driving enhancements to cloud solutions within the HRIT domain.

Matching Summary

This role supports AIA Digital+ as a technology hub dedicated to helping millions live healthier, longer, better lives.

Skills & Requirements

Must-have

  • Workday application knowledge
  • Service Now platform experience
  • SLA adherence and ticket triage

Nice-to-have

  • Proactive BAU operations monitoring
  • Customer experience improvement drive
  • Continuous improvement of HRIT SOPs

Key Requirements

  • University graduate in computer science or relevant discipline
  • Knowledge of application development methodologies
  • Solid verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter