Manage and support the development of student recruitment efforts in Singapore for the institute by promoting the SIM brand-name and planning student recruitment strategies for PG market. Facilitate all applications (local and international) processing to ensure prompt processing by the Admission Department. Student Recruitment Operations · To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies. · To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes). · To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers. · To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods. ·Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business Leads Management ·Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices. · To provide analysis of leads follow-up reports and suggest areas for improvement. Corporate Engagement – Postgraduate and Part-time Market ·Support the analysis of market trends in the local education landscape and assist in implementing student recruitment strategies. ·Assist in the planning, coordination, and execution of corporate engagement and outreach activities. ·Contribute ideas and support initiatives to enhance engagement and increase postgraduate and part-time programme applications. ·Support outreach to corporate partners and assist in maintaining relationships for recruitment collaborations. ·Assist in organising community engagement activities to build b