Trilingual Client Care Associate (es-eng-port)

Visa

Bogota, Colombia
On-site
Customer service skills
Issue management and support
Research and problem solving
Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid

Job Summary

  • Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
  • The Client Care Associate will support financial institutions and partners with Visa Commercial Solutions and Visa Direct products, working with various internal teams.
  • This is a hybrid position where you will tackle meaningful challenges, grow your skills, and see your contributions impact lives around the world.

Matching Summary

Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Skills & Requirements

Must-have

  • Customer service skills
  • Issue management and support
  • Research and problem solving
  • Proficient in MS Word and Excel
  • Maintain confidential information
  • Adapt to shifting priorities

Nice-to-have

  • Call deescalation techniques
  • Commitment to quality service
  • Work independently and in a team
  • Quickly identify and solve problems

Key Requirements

  • 1-4 years banking or financial setting experience
  • 2+ years customer service experience
  • Basic accounting/banking knowledge
  • Expense management software knowledge
  • Excellent oral and written communication
  • Ability to learn new products/services

Work Rights

Not specified

Tailored Resume

Cover Letter