Schedule And Dispatch Officer

Service Stream

Hope Valley, SA, Australia
**
Scheduling and dispatch
Customer requirements and priorities
Resource availability
** Service Stream is seeking a Scheduling and Dispatch Coordinator for a 12-month contract based in Hope Valley, SA. The role involves scheduling and dispatching work for operational staff, ensuring data integrity, and supporting customer service efforts within a 24/7 operations team. **

Job Summary

  • The Scheduling and Dispatch Coordinator will be the key interface between the SA Water Customer Contact Centre (CCC) and the Service Stream FS Project Delivery Team (Service Delivery Manager).
  • This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
  • The roster provides regular blocks of days off, considers employee leave requests, and includes generous shift and weekend penalty rates.

Matching Summary

Match Score: 75

** Service Stream is seeking a Scheduling and Dispatch Coordinator for a 12-month contract based in Hope Valley, SA. The role involves scheduling and dispatching work for operational staff, ensuring data integrity, and supporting customer service efforts within a 24/7 operations team. **

Skills & Requirements

Must-have

  • scheduling and dispatch
  • customer requirements and priorities
  • resource availability
  • SA Water Customer Contact Centre
  • data integrity investigation
  • GPS monitoring
  • High Risk activities monitoring

Nice-to-have

  • outcome driven individual
  • positive client outcomes
  • effective stakeholder engagement
  • culture of Innovation & Improvement

Key Requirements

  • Relevant Industry Diploma or Certification
  • Current Driver’s Licence
  • 2+ years experience in a similar customer service delivery role
  • Familiar with IT software (e.g., Click, WOA, Maximo, JAMS and MFC systems)

Work Rights

Not specified

Tailored Resume

Cover Letter