Sr. Program Manager, Global Language Experience, Amazon Advertising
Amazon
Seattle, WA, US
Not specified; not specified; not specified
On-site
End-to-end translation technology strategy
Ai-powered chat support experience
Multilingual quality framework definition
This role owns the end-to-end strategy for translation technology across advertiser support workflows including AI chat and human-led interactions
Job Summary
This role owns the end-to-end strategy for translation technology across advertiser support workflows including AI chat and human-led interactions.
The successful candidate will define quality frameworks to assess multilingual advertiser experience dimensions such as understandability, accuracy, and actionability.
You will partner with product, science, and engineering teams to evaluate emerging technologies that unlock better multilingual experiences at global scale.
Matching Summary
This role owns the end-to-end strategy for translation technology across advertiser support workflows including AI chat and human-led interactions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
End-to-end translation technology strategy
AI-powered chat support experience
Multilingual quality framework definition
Cross-functional engineering partnership
Machine translation evaluation
Nice-to-have
Highly analytical mindset
Comfortable navigating ambiguity
Fluent between strategy and execution
Excited about advertiser experience
Data-driven investment decisions
Key Requirements
Senior Program Manager experience
Strategic leadership in localization or translation
Experience with AI and machine translation systems