Sr. Digital Support Specialist

Ecolab Pty Ltd

Multiple Locations
Base: $74,700.00 - $112,200.00; bonus/equity: not ...
On-site
Customer needs alignment with solution features
Pilot and launch adoption management
Digital tool configuration
Ecolab is seeking a Sr. Digital Support Specialist to facilitate the adoption of digital solutions for customers, ensuring successful implementation and ongoing support. The ideal candidate will have significant experience in customer service, data management, and excellent communication skills

Job Summary

  • Ecolab Digital delivers innovative digital solutions to customers to enable value delivery and drive profitable growth.
  • The role involves partnering with key customers to pilot, launch, and drive adoption of digital capabilities.
  • The position requires managing pilot launches, communications, timelines, and monitoring adoption metrics to improve utilization.

Matching Summary

Match Score: 85

Ecolab is seeking a Sr. Digital Support Specialist to facilitate the adoption of digital solutions for customers, ensuring successful implementation and ongoing support. The ideal candidate will have significant experience in customer service, data management, and excellent communication skills.

Salary

Base: $74,700.00 - $112,200.00; Bonus/Equity: Not specified; Benefits: Comprehensive and market-competitive

Skills & Requirements

Must-have

  • Customer needs alignment with solution features
  • Pilot and launch adoption management
  • Digital tool configuration
  • Customer data sets and integrations

Nice-to-have

  • Excellent communication skills
  • Problem solving skills
  • Strong attention to detail
  • Self-motivated team player

Key Requirements

  • Bachelor’s degree in business, communications, IT or similar
  • 5 years professional work experience
  • 2 years experience in customer data hierarchies
  • 3 years experience in customer service or help desk
  • 15% national travel required

Work Rights

Not specified

Tailored Resume

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