The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services
Job Summary
The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services.
They manage a portfolio of key strategic accounts and act as a primary escalation point for the customer support team.
The role includes overseeing warranty claims, sales order requests, and ensuring on-time deliveries by resolving bottlenecks.
Matching Summary
The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services.
Skills & Requirements
Must-have
3-5 years of customer support experience
Experience using ERP/MRP systems
Ability to manage strategic accounts
Nice-to-have
Interest in the Aviation industry
Strong problem solving ability
Excellent organizational skills
Key Requirements
University Degree or College Diploma in Business Administration
Experience with SAP and CRM systems
Ability to work independently under general supervision