Customer Cares Representative

LITHIA Inc

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
Onsite
1+ years customer-facing experience
Microsoft office proficiency
Salesforce documentation skills
Lithia Inc is seeking a Customer Cares Representative for their Medford, OR location to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on resolving customer concerns and supporting continuous improvement initiatives

Job Summary

  • Serve as the key liaison between customers and dealership teams to resolve concerns efficiently and professionally.
  • Track, trend, and document customer concerns using Salesforce to identify patterns and opportunities for improvement.
  • Receive a comprehensive benefits package including medical, dental, vision, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 85

Lithia Inc is seeking a Customer Cares Representative for their Medford, OR location to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on resolving customer concerns and supporting continuous improvement initiatives.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce documentation skills

Nice-to-have

  • Strong critical thinking skills
  • De-escalation and empathy abilities
  • Solution-oriented mindset

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • 1 or more years of professional experience

Work Rights

Not specified

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