Ability to adapt to changing healthcare environment
The Clinical Outcomes Associates (COA) role is to conduct telephonic outreach to Cook Childrens Health Plan (CCHP) members for needs assessment, appointment scheduling, and care gap closure
Job Summary
The Clinical Outcomes Associates (COA) role is to conduct telephonic outreach to Cook Childrens Health Plan (CCHP) members for needs assessment, appointment scheduling, and care gap closure.
You will act as a trusted advisor and educator on health care related inquiries.
This role is responsible for serving as the initial point of contact between CCHP and new members.
Matching Summary
The Clinical Outcomes Associates (COA) role is to conduct telephonic outreach to Cook Childrens Health Plan (CCHP) members for needs assessment, appointment scheduling, and care gap closure.
Skills & Requirements
Must-have
Excellent phone communication skills
Customer service and professionalism
Ability to adapt to changing healthcare environment
Nice-to-have
Highly detail oriented
Strong work ethic
Ability to work independently
Key Requirements
High school diploma
One year of healthcare customer service experience