Process Designer And Analyst

Autodesk

Boston, MA, United States
Base: $81,000 - $145,200; bonus/equity: annual cas...
Ai/ia workflow design
Process mapping and analysis
Experimentation frameworks
Shape, optimize, and operationalize AI-powered and intelligent automation workflows across the Customer Technical Success organization

Job Summary

  • Shape, optimize, and operationalize AI-powered and intelligent automation workflows across the Customer Technical Success organization.
  • Map, analyze, and redesign operational workflows to identify where AI/IA can reduce friction, accelerate customer impact, or eliminate manual work.
  • Track adoption, usage, and impact metrics for all new workflows and experiments, building clear insights for leadership.

Matching Summary

Shape, optimize, and operationalize AI-powered and intelligent automation workflows across the Customer Technical Success organization.

Salary

Base: $81,000 - $145,200; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/IA workflow design
  • Process mapping and analysis
  • Experimentation frameworks
  • Change management practices
  • Cross-functional initiative leadership
  • Customer support operations experience

Nice-to-have

  • Solution architect mindset
  • Human change management focus
  • Employee experience elevation
  • Ambiguous, fast-moving environments

Key Requirements

  • 5+ years experience
  • Technical aptitude
  • Structured experiments/pilots experience
  • Process modeling expertise
  • Cross-regional initiative leadership
  • Change management implementation at scale

Work Rights

Not specified

Tailored Resume

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