Product Support Engineer

Amadeus Data Processing GmbH

Hybrid
5-6 years customer service experience
Strong analytical and problem-solving skills
Familiarity with configuration management and booking workflows
The role focuses on delivering world-class service within the hospitality industry by ensuring smooth functionality of Amadeus products

Job Summary

  • The role focuses on delivering world-class service within the hospitality industry by ensuring smooth functionality of Amadeus products.
  • Engineers are responsible for investigating technical incidents, escalating complex issues, and driving improvements to knowledge base solutions.
  • Candidates must be willing to work flexible hours including weekends as part of a rotating shift schedule to support a global customer base.

Matching Summary

The role focuses on delivering world-class service within the hospitality industry by ensuring smooth functionality of Amadeus products.

Skills & Requirements

Must-have

  • 5-6 years customer service experience
  • Strong analytical and problem-solving skills
  • Familiarity with configuration management and booking workflows

Nice-to-have

  • Hospitality industry knowledge
  • SQL, Azure, XML, API technical skills
  • Salesforce and cloud computing concepts

Key Requirements

  • Degree in business administration, engineering, IT or related field
  • 5-6+ years demonstrated experience in Technical Support environment
  • Open to hybrid work setup

Work Rights

Not specified

Tailored Resume

Cover Letter