You will lead and develop a dedicated customer service team of 5 employees, ensuring high employee satisfaction and first-class customer experiences
Job Summary
You will lead and develop a dedicated customer service team of 5 employees, ensuring high employee satisfaction and first-class customer experiences.
The role is operational, focusing on driving daily success through effective resource allocation, coaching, and active participation in daily operations.
You will implement new tools, digitalization projects, and optimize master data in close collaboration with regional management.
Matching Summary
You will lead and develop a dedicated customer service team of 5 employees, ensuring high employee satisfaction and first-class customer experiences.
Skills & Requirements
Must-have
Customer Care Team Leadership
Operational Daily Business
SAP System Proficiency
Fluent Norwegian and English
Nice-to-have
Strategic Development Skills
Change Process Driving
Logistics Experience
Key Requirements
Several years of customer center experience
Leadership experience preferred
Excellent SAP skills required
Good knowledge of Google tools
Experience with inbound and outbound logistics is a plus