The Technical Lead will own the end-to-end technical design and delivery of CMDB population across Digital and Retail domains, covering manual CI import and automated CI discovery
Job Summary
The Technical Lead will own the end-to-end technical design and delivery of CMDB population across Digital and Retail domains, covering manual CI import and automated CI discovery.
This role bridges design intent and delivery execution, leading two developers and providing technical governance throughout the CMDB upliftment programme and HAMPRO implementation.
Responsibilities include CMDB design, HAMPRO implementation, and providing technical direction and code review for developers, while maintaining design documentation and participating in sprint ceremonies.
Matching Summary
The Technical Lead will own the end-to-end technical design and delivery of CMDB population across Digital and Retail domains, covering manual CI import and automated CI discovery.
Skills & Requirements
Must-have
ServiceNow ITOM expertise
CMDB population strategy
Service Graph Connectors configuration
HAMPRO lifecycle implementation
Flow Designer and scripting
technical governance
Nice-to-have
AIOps transformation programme
data quality rules implementation
sprint ceremonies participation
technical mentorship
Key Requirements
6–9 years of ServiceNow experience
3 years focused on ITOM, CMDB, SACM
ServiceNow Discovery, Service Mapping, CMDB 360 experience