As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation
Job Summary
As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation.
You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
Matching Summary
As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation.
Skills & Requirements
Must-have
Customer focused mindset
Strong conversational skills
Problem solving skills
Excellent written and verbal communication skills
Nice-to-have
Experience in superannuation
Experience in fast-paced contact centre
Ability to work autonomously and in a team
Key Requirements
Experience working in a call centre environment
Aptitude to learn and develop
Work Rights
Must have appropriate approval to work in Australia