Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role focuses on providing exceptional service to customers by diagnosing and resolving technical issues related to Workday's SaaS products while fostering a collaborative and supportive work environment

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working in a 24/7 global shift pattern.
  • Candidates must possess basic knowledge of Object Oriented Programming languages and the ability to read and analyze log files to diagnose technical issues.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a culture rooted in integrity and empathy.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role focuses on providing exceptional service to customers by diagnosing and resolving technical issues related to Workday's SaaS products while fostering a collaborative and supportive work environment.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman

Nice-to-have

  • Demonstrable ability to support HCM or Talent solutions
  • Previous experience with SOAP, WSDL, XML integrations
  • Experience with health monitoring tools
  • Resilience when faced with tight resolution timeframes

Key Requirements

  • 3 years of experience with SaaS Enterprise software
  • Confident communicator collaborating at all levels
  • Basic experience with api client tools
  • Prior experience supporting HCM or Talent solutions

Work Rights

Not specified

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