Signature Customer Success Account Manager - West Haven, Ct

Ibstock

West Haven, CT, US
Manage high volume of smaller customers
Drive customer satisfaction and retention
Identify upsell opportunities
This position will support a territory including West Haven, CT while managing a high volume of smaller customers

Job Summary

  • This position will support a territory including West Haven, CT while managing a high volume of smaller customers.
  • The role focuses on driving customer satisfaction and retention at scale by leveraging dashboards and reporting to support clients effectively.
  • Candidates must have the ability to manage multiple customer engagements through strong organizational skills and a data-driven mindset.

Matching Summary

This position will support a territory including West Haven, CT while managing a high volume of smaller customers.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention
  • Identify upsell opportunities

Nice-to-have

  • Strong organizational skills
  • Data-driven mindset
  • Proactive engagement style

Key Requirements

  • 0–4 years in customer success or support roles
  • SMB account management experience
  • Must be a U.S. Citizen or National or authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen, National, or authorized to work in the U.S.

Tailored Resume

Cover Letter