The Customer Experience Researcher will support the Experience Design Director in planning and conducting end-to-end customer experience research
Job Summary
The Customer Experience Researcher will support the Experience Design Director in planning and conducting end-to-end customer experience research.
This role operates within a human-centered design framework to uncover actionable insights that drive strategic transformation and enhance experiences.
You will lead the generation of qualitative and quantitative insights, contribute research findings, and offer evidence-based recommendations to inform customer journey analysis and experience strategy.
Matching Summary
The Customer Experience Researcher will support the Experience Design Director in planning and conducting end-to-end customer experience research.
Skills & Requirements
Must-have
Human-Centered Design methodologies
Qualitative and quantitative research
Customer journey analysis
Mixed-methods research frameworks
Facilitating workshops
Google Workspace, MS Suite, Jira, Confluence
Adobe Analytics, ContentSquare, or Medallia
Nice-to-have
Strong customer empathy
Thrive in ambiguity
Synthesize complex information
Emerging technologies (AI, ML, AR/VR)
HTML/CSS/JS proficiency
Process mapping tools
Key Requirements
Bachelor’s degree required
5+ years of experience in CX or UX research
Experience with CX frameworks (Journey Mapping, Design Thinking, Service Design)
Hands-on research experience (interviews, questionnaires, data analysis)
Experience with research tools (UserTesting, Qualtrics, SurveyMonkey)
Comfort engaging with patients, caregivers, healthcare providers