Mapbox is seeking a Senior Leader for Technical Program Management to lead post-sales TPM operations in the EMEA region. This high-impact role requires extensive experience in managing enterprise software implementations and strong leadership capabilities to enhance customer satisfaction and operational efficiency
Job Summary
Mapbox is seeking a Senior Leader, Technical Program Management (EMEA) to lead our post-sales TPM organization across the region, driving changes to processes and resourcing.
This role involves defining and championing the charter, engagement model, and responsibilities of the EMEA TPM team, as well as recruiting, developing, and retaining high-performing TPMs.
You will serve as the senior escalation point for complex customer launches and major customer incidents, and align with Product and Engineering to translate customer feedback into actionable insights.
Matching Summary
Match Score: 85
Mapbox is seeking a Senior Leader for Technical Program Management to lead post-sales TPM operations in the EMEA region. This high-impact role requires extensive experience in managing enterprise software implementations and strong leadership capabilities to enhance customer satisfaction and operational efficiency.
Skills & Requirements
Must-have
Customer-facing leadership
Enterprise software implementation
Post-sales delivery
Complex multi-stakeholder deployments
Cloud architectures and API/SDK integrations
Executive-level discussions
Nice-to-have
Deep customer empathy
Building structure in ambiguity
Proactively represent the customer
Navigate matrixed organizations effectively
High-performing creative individuals
Key Requirements
10+ years leading enterprise software implementations
5+ years people management experience
Proven ownership of complex deployments
Up to 50% travel required
Based within 60 minutes of a major international airport