Operator Support Associate

JetInsight

Remote
**
Solving client issues via chat, email, phone
Partnering with customer success and sales
Providing customer feedback to product/engineering
** JetInsight is seeking a full-time Operator Support Associate to join their remote customer support team. The role requires strong problem-solving skills and a customer-focused attitude, with responsibilities including issue resolution and collaboration with other teams. **

Job Summary

  • You will serve as a trusted advocate and resource for our customers and strive to maintain JetInsight’s reputation for the best customer service satisfaction in the industry.
  • You will be solving client issues via all channels including chat, email, and phone, and becoming a cross-functional team player by partnering with our Customer Success and sales teams.
  • You will help to improve the customer experience while working in a collaborative, fast-paced, and fun team environment.

Matching Summary

Match Score: 75

** JetInsight is seeking a full-time Operator Support Associate to join their remote customer support team. The role requires strong problem-solving skills and a customer-focused attitude, with responsibilities including issue resolution and collaboration with other teams. **

Skills & Requirements

Must-have

  • Solving client issues via chat, email, phone
  • Partnering with Customer Success and sales
  • Providing customer feedback to Product/Engineering
  • Improving customer experience
  • After hours and weekend work required

Nice-to-have

  • History of success in customer-facing role
  • Excitement to work at a growing start-up
  • Desire to learn new industry
  • Attitude that gets things done
  • Interest in aviation or travel industry

Key Requirements

  • Strong problem-solving abilities

Work Rights

Not specified

Tailored Resume

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