The Cigna Group is seeking a Senior Manager for Customer Engagement to oversee customer service operations, enhance service quality, and lead a team focused on customer satisfaction. The role emphasizes leadership, vendor management, and data analytics to improve customer engagement and retention
Job Summary
The incumbent will manage operations for hotlines, emails, walk-ins, and live chat across in-house teams and external providers.
This role involves leading a portfolio of customer service projects focused on touchpoint upgrades and digitization initiatives.
The successful candidate must be committed to elevating service quality while analyzing data to resolve root causes of complaints.
Matching Summary
Match Score: 85
The Cigna Group is seeking a Senior Manager for Customer Engagement to oversee customer service operations, enhance service quality, and lead a team focused on customer satisfaction. The role emphasizes leadership, vendor management, and data analytics to improve customer engagement and retention.