As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Your responsibilities include proactively managing employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
customer service experience
strong communication skills
managing conversations around payments
high attention to detail
prioritise and manage deadlines
working with systems
Nice-to-have
learning culture
sense of purpose
diverse and inclusive culture
work/life balance
professional development
Key Requirements
Experience in customer service, contact centre, or debt collection
Experience within workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations