You will play a key role in shaping and scaling improvements across the Disputes journey, ensuring outcomes are fast, clear and defensible
Job Summary
You will play a key role in shaping and scaling improvements across the Disputes journey, ensuring outcomes are fast, clear and defensible.
The role involves working day-to-day with a cross-functional squad of product, design and engineering specialists and leading through influence without direct reports.
Our team supports your development by offering opportunities to build a strong network, demonstrate high-impact delivery, and grow your product craft in a complex, customer-critical domain.
Matching Summary
You will play a key role in shaping and scaling improvements across the Disputes journey, ensuring outcomes are fast, clear and defensible.
Skills & Requirements
Must-have
product discovery and experimentation
Lean/Agile ways of working
stakeholder management and influencing
data-driven decision making
technical fluency with engineering teams
risk and compliance management
Nice-to-have
experience in cards and payments
disputes and transaction investigations
customer research and insights
cross-functional team collaboration
continuous discovery and delivery
problem-first prioritisation
Key Requirements
advanced product discovery experience
strategic mindset and prioritisation skills
advanced stakeholder management
strong analytical and data skills
technical fluency with mobile and backend systems
risk mindset and compliance understanding
preferred tertiary qualification in business or related field