MedRisk is seeking a Customer Service Inbound Advocate Level I to facilitate communication between network providers and workers' compensation adjusters, ensuring efficient patient case tracking and customer satisfaction. The ideal candidate should have at least three years of call center experience, exceptional customer service skills, and the ability to multitask in a fast-paced environment
Job Summary
The role acts as a liaison between MedRisk Network Providers and Workers Compensation Adjusters to track patient progress.
Employees must manage multiple claims, confirm patient attendance, and maintain case file integrity while ensuring compliance with HIPAA guidelines.
Success requires excellent customer service skills and the ability to multitask in a high-volume inbound and outbound call center environment.
Matching Summary
Match Score: 75
MedRisk is seeking a Customer Service Inbound Advocate Level I to facilitate communication between network providers and workers' compensation adjusters, ensuring efficient patient case tracking and customer satisfaction. The ideal candidate should have at least three years of call center experience, exceptional customer service skills, and the ability to multitask in a fast-paced environment.