Customer Service Support Representative - Onsite

Covance / Labcorp Drug Dev UK

Cincinnati, OH, US
**
Customer service experience
Proficient with microsoft office
Experience with salesforce.com
** Labcorp is seeking a Customer Service Support Representative for an onsite position in Cincinnati, OH. The role involves acting as a liaison between Labcorp and customers, addressing inquiries, and providing support while ensuring a high level of customer satisfaction. **

Job Summary

  • Labcorp is seeking an on-site Customer Service Representative to join our team in Cincinnati, OH.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
  • Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.

Matching Summary

Match Score: 75

** Labcorp is seeking a Customer Service Support Representative for an onsite position in Cincinnati, OH. The role involves acting as a liaison between Labcorp and customers, addressing inquiries, and providing support while ensuring a high level of customer satisfaction. **

Skills & Requirements

Must-have

  • customer service experience
  • proficient with Microsoft Office
  • experience with Salesforce.com
  • HIPAA compliance knowledge
  • ability to multitask and prioritize
  • strong communication skills

Nice-to-have

  • healthcare industry experience
  • contact center environment experience
  • high level of professionalism
  • ability to work independently and in teams
  • flexibility to work overtime or shifts

Key Requirements

  • High School Diploma or equivalent
  • 3 months or more customer service experience
  • Associate's degree preferred
  • 3 months or more healthcare industry experience preferred
  • 3 months or more contact center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter