Implementation Specialist

Keepersecurity

Remote
**
Saas support and implementation experience
Technical saas products mastery
External customer engagements
** Keeper Security is seeking a remote Implementation Specialist to enhance its B2B Support team, focusing on seamless onboarding and customer experience. The ideal candidate should possess experience in SaaS support, particularly with security software, and demonstrate strong communication skills. **

Job Summary

  • Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers.
  • Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise.
  • Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns.

Matching Summary

Match Score: 75

** Keeper Security is seeking a remote Implementation Specialist to enhance its B2B Support team, focusing on seamless onboarding and customer experience. The ideal candidate should possess experience in SaaS support, particularly with security software, and demonstrate strong communication skills. **

Skills & Requirements

Must-have

  • SaaS support and implementation experience
  • technical SaaS products mastery
  • external customer engagements
  • troubleshooting and issue resolution
  • project status communication

Nice-to-have

  • AI-enabled cloud-native platform
  • zero-knowledge and zero-trust security
  • proactive risk and issue identification
  • collaboration with product development

Key Requirements

  • 2+ years of progressive experience in SaaS support and/or implementation
  • Experience with Salesforce
  • Experience with Google docs and MS-office tools
  • Proficiency in leading external customer engagements
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter