Customer Experience Support Specialist (temp To Perm)

TodayTix Group

New York, NY, United States
Base: $60,000 py; bonus/equity: not specified; ben...
On-site
Based in greater nyc area
5 days per week including weekends
Shift-based schedule until 8pm
The role involves delivering timely, human, and brand-aligned assistance across chat, phone, and email while serving as a critical feedback loop for the company's chatbot and product teams

Job Summary

  • The role involves delivering timely, human, and brand-aligned assistance across chat, phone, and email while serving as a critical feedback loop for the company's chatbot and product teams.
  • Candidates must be based in the greater NYC area and work a minimum of 1–2 days per week in the office with flexibility for remote work on other days.
  • This position offers a fixed salary of $60,000 per year with a structured 90-day onboarding period designed to ensure clear goals and measurable milestones.

Matching Summary

The role involves delivering timely, human, and brand-aligned assistance across chat, phone, and email while serving as a critical feedback loop for the company's chatbot and product teams.

Salary

Base: $60,000 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • based in greater NYC area
  • 5 days per week including weekends
  • shift-based schedule until 8pm

Nice-to-have

  • empathetic and solutions-driven mindset
  • excited about AI applications
  • creative problem-solving skills

Key Requirements

  • Must be based in greater NYC area
  • Availability for shift work 7 days a week
  • Completion of 90-day onboarding period

Work Rights

Not specified

Tailored Resume

Cover Letter