Customer Experience Engineer

Hevo Data

Pune, Maharashtra, India
On-site
Lead technical support function
Drive process excellence
Bridge customers with product and engineering
Hevo Data is seeking a Customer Experience Engineer to lead the technical support function and enhance customer satisfaction. This leadership role involves driving process excellence and acting as a liaison between customers and internal teams in a rapidly growing SaaS environment

Job Summary

  • This role involves leading the technical support function to deliver world-class customer experience at scale.
  • The successful candidate will own support outcomes, drive process excellence, and reduce escalations.
  • You will act as a strong bridge between Customers, Product, and Engineering in a hyper-growth environment.

Matching Summary

Match Score: 85

Hevo Data is seeking a Customer Experience Engineer to lead the technical support function and enhance customer satisfaction. This leadership role involves driving process excellence and acting as a liaison between customers and internal teams in a rapidly growing SaaS environment.

Skills & Requirements

Must-have

  • Lead technical support function
  • Drive process excellence
  • Bridge customers with product and engineering

Nice-to-have

  • High-impact leadership in fast-growing SaaS
  • World-class customer experience delivery at scale

Key Requirements

  • Leadership experience in technical support
  • Experience in SaaS environments
  • Ability to manage cross-functional collaboration

Work Rights

Not specified

Tailored Resume

Cover Letter