Print Fleet And Device Management

Ricoh Careers

Glenview, IL, United States
Base: $25.58-$28.00 ph; bonus/equity: not specifie...
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Managed print services strategy implementation
It systems literacy including networks and security
Asset management software and imacd processes
** Ricoh is seeking a Field Specialist I for Service Delivery, focusing on managed document services for customer locations. The role requires strong IT knowledge, project management experience, and excellent communication skills to enhance customer satisfaction and operational efficiency. **

Job Summary

  • The Field Specialist I serves as the primary contact for managing business document output devices and maximizing uptime and cost efficiency.
  • This role requires strong collaboration with customer IT departments to align Ricoh services with specific business objectives and optimize fleet utilization.
  • Ricoh offers a comprehensive benefits package including medical insurance, 401K contributions, tuition assistance, and paid vacation time.

Matching Summary

Match Score: 75

** Ricoh is seeking a Field Specialist I for Service Delivery, focusing on managed document services for customer locations. The role requires strong IT knowledge, project management experience, and excellent communication skills to enhance customer satisfaction and operational efficiency. **

Salary

Base: $25.58-$28.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, life, disability, 401K, HSA, FSA, tuition assistance

Skills & Requirements

Must-have

  • Managed Print Services strategy implementation
  • IT systems literacy including networks and security
  • Asset management software and IMACD processes
  • Customer IT department collaboration
  • Service Level Agreement compliance monitoring

Nice-to-have

  • Consulting and solution design experience
  • Business process mapping using Visio
  • Strong financial awareness and P&L ownership
  • Matrix management team leadership experience
  • Proven customer relationship management skills

Key Requirements

  • High School Graduate or equivalent experience
  • ITIL Certification or ability to obtain it
  • Experience in pre- and post-sales support
  • Basic knowledge of printers and multifunction devices

Work Rights

Not specified

Tailored Resume

Cover Letter