Senior Manager, Operations Strategy (market Insights/user Research)

AIRWALLEX

San Francisco, California, United States
Remote
8+ years customer insights experience
Design and execute user research methodologies
Qualitative and quantitative data analysis
This role involves establishing a global insights capability to partner with Product, Sales, Marketing, and Executive leadership

Job Summary

  • This role involves establishing a global insights capability to partner with Product, Sales, Marketing, and Executive leadership.
  • You will design best-in-class user research methodologies including customer interviews, surveys, and Voice of Customer programs.
  • The company values builders with founder-like energy who move fast with good judgment and make decisions from first principles.

Matching Summary

This role involves establishing a global insights capability to partner with Product, Sales, Marketing, and Executive leadership.

Skills & Requirements

Must-have

  • 8+ years customer insights experience
  • Design and execute user research methodologies
  • Qualitative and quantitative data analysis
  • Stakeholder management with senior leaders
  • Experience in fintech or B2B SaaS

Nice-to-have

  • Experience mentoring researchers or analysts
  • Deep familiarity with payments customer journeys
  • Track record of C-suite deliverables
  • Knowledge of KYC/AML regulatory issues
  • Founder-like energy and collaborative mindset

Key Requirements

  • 8+ years relevant experience
  • Expertise in research methodologies
  • Proficiency with Qualtrics or Typeform
  • Familiarity with Looker or Databricks

Work Rights

Not specified

Tailored Resume

Cover Letter