Customer Service Team Lead

Esri

Redlands, CA, United States
Base: $70,304—$85,280 usd; bonus/equity: not speci...
On-site
Team leadership and coaching
Customer issue escalation management
Cross-functional collaboration
Esri is seeking a Customer Service Team Lead to guide and mentor a team of Customer Service Representatives in Redlands, CA. The role involves leadership, operational oversight, and collaboration with internal departments to enhance customer experiences

Job Summary

  • Lead, mentor, and coach CSRs to meet performance goals and uphold service standards.
  • Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and profile issues.
  • Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits.

Matching Summary

Match Score: 85

Esri is seeking a Customer Service Team Lead to guide and mentor a team of Customer Service Representatives in Redlands, CA. The role involves leadership, operational oversight, and collaboration with internal departments to enhance customer experiences.

Salary

Base: $70,304—$85,280 USD; Bonus/Equity: Not specified; Benefits: Industry-leading health and welfare benefits, 401(k) and profit-sharing programs, vacation leave, paid holidays

Skills & Requirements

Must-have

  • Team leadership and coaching
  • Customer issue escalation management
  • Cross-functional collaboration
  • Process improvement and reporting

Nice-to-have

  • Fostering a customer-centric culture
  • Adaptable work hours
  • Continuous improvement mindset

Key Requirements

  • 5+ years of professional experience
  • Demonstrated leadership capabilities
  • Bachelor’s degree in business or related field

Work Rights

Not specified

Tailored Resume

Cover Letter