Customer Service Quality Specialist

Remeha GmbH

Benelux
Not specified; thirteenth month included; 27 vacat...
Hbo degree in business or economics
2-5 years customer contact experience
Power bi reporting and dashboarding skills
The role serves as a bridge between daily practice and structural quality improvement within the Customer Contact Center

Job Summary

  • The role serves as a bridge between daily practice and structural quality improvement within the Customer Contact Center.
  • Responsibilities include analyzing performance data, translating insights into coaching actions, and initiating process improvements using Power BI.
  • Benefits include a permanent contract, thirteenth-month salary, strong pension scheme, and 40 days of paid leave per year.

Matching Summary

The role serves as a bridge between daily practice and structural quality improvement within the Customer Contact Center.

Salary

Not specified; Thirteenth month included; 27 vacation days + 13 adv days

Skills & Requirements

Must-have

  • HBO degree in Business or Economics
  • 2-5 years customer contact experience
  • Power BI reporting and dashboarding skills
  • KPI analysis and quality monitoring tools
  • Quote-to-Cash process knowledge

Nice-to-have

  • Proactive and curious attitude
  • Experience coaching colleagues
  • Technical and commercial affinity
  • Willingness to travel to Belgium

Key Requirements

  • HBO level education required
  • 2-5 years relevant experience needed
  • Strong analytical capabilities for KPIs

Work Rights

Not specified

Tailored Resume

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