Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (could be inferred as hybrid or onsite based on job responsibilities)
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and compliance with ITIL best practices. The role demands strong leadership in IT operations and collaboration with various teams to ensure effective IT service delivery and continual improvement

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and compliance with ITIL best practices. The role demands strong leadership in IT operations and collaboration with various teams to ensure effective IT service delivery and continual improvement.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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