Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations
Job Summary
Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Provides leadership and work guidance to less experienced personnel, guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
Matching Summary
Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Skills & Requirements
Must-have
end to end service delivery
client concerns and operations resolution
strategic and long-term approaches
solution opportunity identification
customer solution implementation
value proposition articulation
operating model leverage
Nice-to-have
harness AI for outcomes
deep expertise in managed infrastructure
application modernization expertise
industry-specific software solutions
fostering an inclusive environment
Key Requirements
Bachelor's degree in business, software engineering, computer science or related field preferred
10 years of experience in leading a team
Delivery and project experience in Service Integrator, Insurance, or Banking Industry
Experienced in managing customer expectations and delivery timelines
Experience with software design, SDLC, and development methodologies
Experience with company application development policies and procedures